Tg99 FAQ — All Your Questions Answered Here

The minimum deposit is just BDT 100. Maximum deposit limits vary by method. For bKash, the typical daily limit is BDT 50,000. Bank Transfer has no upper limit.

Deposits via bKash, Nagad, and Rocket are usually credited instantly. Bank transfers may take 1–3 business days. If your balance hasn't updated after 30 minutes, please contact support.

tg99 does not charge any deposit fees. However, your payment provider (such as bKash or Nagad) may apply their own service charges.

Yes. From the Responsible Gaming settings, you can set your own daily, weekly, or monthly deposit limits. This helps you avoid overspending.

First, check your mobile banking balance and transaction limits. Make sure the correct account number was used. If the issue persists, contact Live Support with your transaction ID.

The minimum withdrawal amount is BDT 500. The daily maximum withdrawal limit depends on your account verification level. Higher limits apply to fully KYC-verified accounts.

Common reasons a withdrawal may be rejected:

• KYC verification not completed
• Bonus wagering requirements not yet met
• Incorrect bank or mobile number provided
• Account under review due to suspicious activity

Please contact support to find out the reason.

tg99 does not charge any fees for standard withdrawals. However, your payment provider's service fees may apply. An additional premium may be charged for express withdrawals.

No. To withdraw bonus funds, you must first meet the wagering requirements. For example, a BDT 100 bonus with a 20x wagering requirement means you need to place BDT 2,000 in bets.

You can cancel a withdrawal before it is processed. However, once processing has begun, cancellation is no longer possible. Contact support as soon as possible to request a cancellation.

A wagering requirement refers to how many times you must place bets before you can withdraw a bonus. For example, a 20x requirement on a BDT 1,000 bonus means you must wager BDT 20,000 in total. Only after meeting this requirement will the bonus convert to real withdrawable funds.

The weekly cashback bonus is paid every Monday, based on your net losses from the previous week. A 10% cashback offer is currently available.

When someone registers using your referral link or code and makes their first deposit, you'll receive a BDT 300 referral bonus — automatically credited to your account.

Yes. Most bonuses are valid for 7–30 days. If the wagering requirements are not met within the specified period, the bonus will be forfeited. Please check the individual terms for each bonus.

Winnings from free spins are credited to your bonus balance first. Once the applicable wagering requirements are met, the funds are transferred to your real balance and become withdrawable.

Yes. All games on tg99 are sourced from world-class software providers. They use RNG (Random Number Generator) technology, which is verified by internationally accredited auditing bodies.

Absolutely. tg99 is fully mobile-optimised. All games can be played directly in your browser on both Android and iPhone — no separate app download required.

If you get disconnected, the game will pause. Once you log back in, you can resume exactly where you left off. Your bets and funds remain completely safe.

Yes. tg99's Live Casino is open 7 days a week, 24 hours a day. You can enjoy live gameplay with real dealers at any time.

tg99 offers betting on 30+ sports, including cricket, football, badminton, tennis, and hockey. You can also bet on BPL, IPL, ICC tournaments, and European leagues.

Too many incorrect password attempts will temporarily lock your account. You will receive an SMS notification if a login is made from a new device. Report any suspicious activity to support immediately.

No. tg99 does not sell your personal information to any advertisers or third parties. Your data remains completely confidential, except where required by law.

Through the Responsible Gaming settings, you can fully close your account for a period of 6 months to 5 years. Your account cannot be recovered during an active self-exclusion period. For more details, Responsible Gaming view page.

tg99 operates under an international gaming licence and adheres to global fair gaming standards. We are committed to responsible gaming, age verification, and fair play.