Responsible gaming

At tg99 Responsible gaming — The Complete Guide to Responsible Gaming

Tg99 believes gaming should be fun — not stressful. That's why we encourage every member to play responsibly, and we provide the tools and support needed to keep gaming safe.

Our Commitment to Safe Play Protection Tools Available 18+ Only
Important warning

Gaming is entertainment, not a source of income. Chasing losses by placing bigger bets is dangerous.

Never bet more than you can afford to lose
Never play with borrowed money
Don't play under the influence or when under stress
Don't make gaming part of your daily routine
Safety First
Always here for every member
Self-Control
Set Your Own Limits
24/7 Support
Always by your side
18+ Only
Strict age verification
What is responsible gaming?

Responsible Gaming means What does it mean?

Responsible gaming means keeping online gaming a healthy, controlled part of your entertainment — not giving it up entirely, but playing mindfully, within your own limits, and purely for enjoyment.

tg99At tg99, we want gaming to play a positive role in every member's life. Unwinding after work, having fun with friends, or keeping your mind sharp — these are all perfectly good reasons to play. But when gaming starts causing stress, financial strain, or tension at home, that's when it becomes a problem.

Responsible gaming comes down to three things — Time Management, Budget Control And Emotional control. Staying mindful of these three things will keep gaming enjoyable at all times.

Tg99 gives every member the tools to manage their own gaming habits. Our platform offers a range of features that let you set your own limits and stay in control.

Research shows that players who set a budget and time limits enjoy gaming far more and are far less likely to run into problems.

Golden Rules of Safe Gaming

  • Decide in advance how much time and money you're willing to spend each week.
  • Don't chase your losses by placing bigger bets to win back what you've lost.
  • Prioritise spending quality time with family and friends over gaming.
  • If gaming is disrupting your work or sleep, that's a warning sign.
  • Avoid gaming when you're going through emotional distress.
  • Take regular breaks and make time for other hobbies.
Verify Your Identity

Think through the questions below — if you answer yes to most of them, please seek support.

1

Have you spent more than your set gaming budget?

2

Have you ever chased your losses by betting more to try to break even?

3

Have you ever lied to family or friends about your gaming?

4

Do you feel restless or irritable when you can't game?

5

Is gaming cutting into your sleep, work, or time with family?

6

Have you tried to cut back on gaming and failed?

If you answered 'Yes' to 3 or more questions, please contact support or consider using Self-Exclusion.
Set Limits
1
Log in to your account Sign in to your tg99 account.
2
Go to Settings Open the "Responsible Gaming" option from the profile menu.
3
Choose a Limit Set your own limits on deposits, bets, or session duration.
4
Confirm Once a limit is set, it will take effect immediately.
Protection Tools

Tg99's Responsible gaming Tools

Tg99 provides a range of powerful tools to help keep your gaming experience safe.

Deposit limit

Set a daily, weekly, or monthly maximum on how much you can deposit. Once the limit is reached, no further deposits can be made.

Session Time Limit

Decide in advance how long each session will last. When the time is up, the platform will notify you and the session will end.

Cooling-Off Mode

If you feel you need a break, you can temporarily suspend your account for anywhere between 24 hours and 30 days.

Self-Exclusion

Permanently close your account for a period of 6 months to 5 years. Your account cannot be recovered during the self-exclusion period.

Reality Check

After a set period, a pop-up notification will appear — letting you know how long you've been playing and how much you've won or lost.

Gaming history & analytics

View detailed reports on your gaming history, total wins and losses, and time spent on the platform.

Warning Signs

Problematic Gaming's Signs

Problem gaming develops gradually. It can be hard to notice at first. But recognising the early signs makes it much easier to manage.

Financial problems

Dipping into savings, borrowing money, or being unable to cover important bills because of gaming.

Relationship Breakdown

Spending less time with family or friends and prioritising gaming instead.

Neglecting work or studies

Being so absorbed in gaming that focusing on work or studies becomes difficult.

Emotional Distress

Feeling irritable, restless, or anxious when you can't play.

Concealment

Hiding your gaming activity or spending from family — this is a significant warning sign.

Recognising the signs yourself

If it feels like things are getting out of hand — that awareness itself is the first step toward getting help.

Get Support

Help If Needed Where to turn?

Problem gaming is a real health issue — there is no shame in it. Many people find themselves in this situation and recover with the right support.

Support Resources

tg99 Support Team 24/7 support in Bangla. We're here to help with self-exclusion or setting limits.
Mental Health Professional Seek advice from a qualified mental health professional or counsellor near you.
National Mental Health Helpline Access government mental health services available in Bangladesh.
Support from Family & Friends Talk to a trusted family member or friend — you don't have to face this alone.
Everything you share with tg99 Support is kept strictly confidential. Helping you with self-exclusion or limit-setting is what we're here for.
Child Protection

Minors Protection Policy

tg99 does not provide gaming services to anyone under the age of 18, without exception. This is a firm policy and we take every measure to enforce it rigorously.

Your date of birth is verified at registration, and your age must be confirmed with a national ID before any withdrawal. Additional verification may be requested in cases of doubt.

Advice for parents:

  • Use parental control software on devices accessible to children or teenagers.
  • Keep your payment card and mobile banking details out of your children's reach.
  • Have an open conversation with your children about the risks of online gaming.
  • Check their internet browsing history from time to time.

If you suspect a minor is using our platform, please notify our support team immediately. We will take prompt action.

FAQs

Responsible Gaming FAQ

Yes. When you self-exclude, you will be given the opportunity to withdraw any remaining balance in your account. You can withdraw your funds before Self-Exclusion takes effect.

Limit reductions take effect immediately. However, if you wish to increase a limit, you'll need to wait 7 days — this cooling period is intentional, designed to prevent impulsive decisions.

Cooling-Off mode lasts between 1 and 30 days — your account reopens automatically once the period ends. Self-Exclusion is more serious — it lasts from 6 months to 5 years and cannot be lifted before the period expires.

Absolutely. Whatever you share with us is completely confidential. Our support team is here solely to help — there is no judgement, ever.

Once the time limit you set (e.g. 30 minutes or 1 hour) is reached, you'll receive a notification showing how long you've played and your net result. You can then choose to stop or continue.
Play responsibly

At tg99 Safely and play with joy

Responsible gaming isn't about stopping — it's about getting the most enjoyment while staying mindful and within your limits. tg99 is always here for you.

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