Tg99's Privacy Policy — Full Details on How Your Data Is Protected

tg99 Providing a safe and transparent online gaming service for members in Bangladesh. We are fully committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we keep it secure.

By visiting tg99.bar or creating an account, you are deemed to have accepted this Privacy Policy. If you do not agree with this policy, please refrain from using our services.

This Policy All tg99 ServicesApplies to — including the website, game lobby, Sports Betting, Fish Game, slots, and any associated subdomains or services.

Tg99 collects only the information that is strictly necessary to deliver its services, ensure security, and meet legal obligations.

Personal Information (provided directly by you):

• Registration details: Full name, mobile number, date of birth, email address.
• Identity verification details: National ID or passport details (for KYC verification).
• Payment details: Mobile banking number (bKash, Nagad, Rocket) or bank account details.
• Contact Information: Messages and chat history sent to support.

Automatically Collected Information:

• IP Address & Device Type
• Browser Information & Operating System
• Website visit times & session data
• Gaming history & transaction records
• Information from cookies & similar tracking technologies

Tg99 uses your information only for specific, defined purposes. We never use your data unnecessarily or without authorization.

Primary Purpose of Use:

• Account Management: To secure registration, login, and account protection.
• Payment processing: To process deposits & withdrawals securely.
• KYC Verification: To verify your identity and age, and to prevent fraud.
• Support Services: To resolve your issues and improve our services.
• Security: To detect account hacking and fraudulent activity.
• Legal Obligation: To comply with applicable laws and meet regulatory requirements.

Use for service improvement:

Tg99 analyzes your gaming preferences and behavioral patterns to deliver a better experience. This analysis is entirely anonymous and aggregated — no individual is ever identified.

Tg99 uses cookies on its website. Cookies are small text files stored in your browser that help make the website easier to use.

Types of cookies we use:

• Essential Cookies: To keep login sessions active and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences, such as language and settings.
• Analytics Cookies: Used to understand how the site is used — fully anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some tg99 services to not function properly.

Tg99 retains your information only for as long as necessary. All data is stored securely for the duration your account remains active.

Retention Period:

• Account data: Retained for a minimum of 5 years after account closure (as required by law).
• Transaction records: minimum 7 years (in accordance with financial regulatory law).
• Support conversations: up to 2 years.
• Log files & IP data: up to 6 months.

Once the retention period expires, your data is securely deleted or anonymized. You may also request early deletion at any time — however, data held under legal obligations will not be removed before that period ends.

tg99 Your data is never sold to third parties. However, certain information may be shared in the following limited circumstances:

Data Sharing for Legitimate Purposes:

• Payment provider: Minimum information required to process transactions via bKash, Nagad, or Rocket.
• Game software provider: Session data required to run games — no personal identification involved.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement agency.
• Anti-Fraud System: Limited data shared with specialized third parties for fraud prevention and anti-money laundering purposes.

Tg99 employs industry-leading security technology to protect your data. Our security team is active 24 hours a day, every day.

Technical Security:

• SSL/TLS Encryption: All data transmissions are protected with 256-bit encryption.
• Two-Factor Authentication: An additional layer of security at login.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• PCI DSS: Adherence to international standards for payment card data protection.
• Regular Audits: Regular system audits conducted by third-party security experts.

Your role in password security:

No matter how robust our systems are, keeping your password strong and private is essential. Never share your password with anyone, and be cautious about logging in to tg99 over public Wi-Fi.

Tg99 believes you have the greatest right over your own personal data. That is why we provide you with the following rights:

• Right to Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to correct inaccurate or outdated information.
• Right to Deletion: The right to request deletion of your data beyond what is legally required.
• Right to Restrict Processing: Request to restrict the use of your data for specific purposes.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Object: The right to object to certain types of data processing.

To exercise any of these rights, please contact our support team. We will respond within 30 business days of receiving your request.

If we become aware that a person under the age of 18 has created an account on tg99, we will immediately close that account and delete all collected data.

If you believe a minor is using our platform, please notify us immediately.

Tg99 may update this Privacy Policy from time to time. Members will be notified of any significant changes via email or an in-platform notification.

• Updated policies take effect from the date they are published.
• The "Last Updated" date at the top of the page will change with each update.
• Continued use of our services after a policy change will be considered acceptance of the updated policy.

For any questions or concerns, please contact our FAQ Page View or About Us Read.